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About Arpin

A family-owned and operated van line delivering superior moving services since 1900.


100
Years

600+
Agents

14,000
Moves

850
Trucks

Top 5
Van Line
At Arpin van lines, our core values of quality, trust, professionalism, and accountability are the primary reasons we consistently achieve high levels of customer satisfaction.

Our Network

Arpin’s worldwide network can help expand your horizons

Award Winning

Arpin is consistently recognized for top-notch service

TRIPPEL SURVEY AND RESEARCH® REPORT

#1 Domestic Supplier Satisfaction 2018 – Corporate relocation managers, charged with facilitating domestic corporate mobility programs, ranked Arpin Van Lines #1 in overall carrier satisfaction amongst the nation’s top van lines and #1 in net satisfaction among franchise system carriers as reported in the 16th Annual Relocation Managers’ Survey©.

#1 Top Block Service and #1 Net Satisfaction 2018, 2017 – Nationwide relocating employees ranked Arpin Van Lines #1 in top block service and #1 net satisfaction for the second consecutive year according to the 24th and 23rd Annual Nationwide Relocating Employee Survey results.

#1 in Customer Satisfaction 2017, 2016 – Arpin Van Lines earned the top “Overall Customer Satisfaction” score for the second consecutive year as ranked by U.S. transferees. Arpin topped the list of the moving industry’s 10 largest U.S. household goods carriers as provided in the 23rd Annual Nationwide Relocation Employee Survey©.

#1 Top Block Service in Overall Household Goods Supplier Satisfaction 2017 – U.S. domestic relocation program administrators ranked Arpin Van Lines #1 in top block service for carriers with the highest / best evaluations as reported in the 15th Annual Relocation Managers’ Survey©.

PROVIDENCE JOURNAL

Readers’ Choice Award 2017 – Arpin Van Lines was voted #1 carrier in the moving services’ category by the magazine’s subscribers.

U.S. ENVIRONMENTAL PROTECTION AGENCY

Environmental Merit Award 2016 – Presented to Arpin for outstanding efforts in preserving the environment.

NEI GLOBAL RELOCATION

Corporate Responsibility Award 2016 – Arpin received this award for Leading by Example.

CARTUS

Global Citizenship Award 2018, 2015, 2014 – Cartus presented Arpin with this award for its outstanding contributions to the health, welfare, and safety of others, and for improvements in a community’s quality of life.

Commitment to Excellence Gold 2011, 2010 – This award presented to Arpin Van Lines recognizes a supplier’s measurable commitment to excellence and Top Block service scores based on multiple network-specific criteria.

Supplier Quality Innovation Silver 2011 – Presented to Arpin for implementing a new, web-based video training series which establishes and articulates company policy regarding approved techniques and best practices designed to promote continuous improvement.

ENVIRONMENTAL PROTECTION AGENCY OF RHODE ISLAND

Clean Energy Future Award 2015 – Presented to Arpin for outstanding leadership in sustainable energy practices.

PROVIDENCE BUSINESS NEWS OF RHODE ISLAND

Fastest Growing Innovative Companies 2015 – Presented to Arpin for developing cutting-edge products and solutions that address climate change and contribute to creating a cleaner environment.

AUDUBON SOCIETY OF RHODE ISLAND

Rhode Island Business of the Year 2014 – Presented to Arpin for its outstanding contributions to the environment.

LOGISTICS MANAGEMENT MAGAZINE

Quest For Quality Award 2014, 2009 – Arpin Van Lines was recognized as the “Best Overall” Household Goods and High-Value Goods Carrier. Arpin was voted #1 in the categories of “Value,” “Information Technology,” “On-time Performance,” “Customer Service,” and “Equipment and Operations” by the readers of Logistics Management Magazine.

Quality

Arpin delivers continuous quality improvements
  • On-going training in product knowledge and service skills via the Arpin Moving Academy, Agency Resource Center, and monthly webinars.
  • Mandatory background checks for all employees, crew members, and drivers.
  • Comprehensive, automated customer service scoring system for all lines of business.
  • Benchmarks for agent and driver quality based on claim ratios, customer surveys, financial responsibility, and safety-related issues.
  • Recognition and rewards for quality service providers.
  • Service evaluations shared among and between agents, drivers and contractors to
    reinforce practice.
  • On-going feedback to service providers on service quality.
  • On-going training, support, and recognition for agency sales professionals through the Arpin Sales Association.
  • On-going development and implementation of technology-based tools.
  • Development of innovative sales and marketing tools and services.

Social Responsibility

As a family-owned business with strong local and national roots, we strongly believe in giving back to our community.

  • Arpin Strong is our non-profit community outreach organization that raises funds for many local causes identified by corporate staff and our agency family (to learn more visit www.arpinstrong.org).
  • Arpin is committed to achieving a more sustainable future and actively participates in developing products that address climate change and contribute to creating a cleaner environment.
  • Arpin is an outspoken advocate for the moving industry with AMSA as well as government agencies. In addition, we enthusiastically support programs such as Move For Hunger, Wreaths Across America, and other worthwhile initiatives.